Account and Data Deletion Policy

1. Overview

Users may delete their Suite Athletics account and eligible personal information directly within the app, or by submitting a request to support. This policy explains how to delete your account and what information may be deleted or retained.

2. Deleting Your Account In the App

You can permanently delete your account at any time from within the app:

Open Settings, scroll to the "Delete account" section, confirm as prompted, and your account will be deleted immediately.

This is the fastest method and does not require contacting support. Deleting your account signs you out and removes your login and personal profile information as described below.

3. Deleting Your Account by Request

If you are unable to use the in-app option, you may also request account deletion by email:

support@suiteathletics.org

Subject Line: Suite Athletics Account Deletion Request

Please include:

• Full name
• Email address associated with the account
• Organization, team, activity, or group affiliation
• Whether you are a student, parent, guardian, coach, advisor, staff member, volunteer, or administrator

4. District Owner and Administrator Accounts

If your account is the designated owner or primary administrator of a district or organization, in-app deletion is not available until ownership is transferred to another administrator. This protects the organization from being left without an owner. Contact your platform or district administrator to reassign ownership, after which the account can be deleted.

5. Verification

To protect users, in-app deletion confirms your identity through your active signed-in session. For deletion requests submitted by email, Mohawkfoot Holdings LLC or Mohawkfoot Digital Studios may need to verify the request before deleting an account, and additional information may be requested to confirm identity or authorization.

6. What Is Deleted

Deleting your account removes your login and personal account information. Specifically, the following is permanently removed:

• Your login and the ability to sign in, including any Email, Google, or Apple sign-in linked to the account
• Your personal account profile, including your name, email, and contact information as stored on your account
• Your notification preferences and device push tokens, so notifications stop being sent to your devices
• Your personal connect code and any pending, unaccepted invitation associated with your email
• Certain uploaded content and private user-submitted information, where deletion is technically and legally permitted

Deleting your account removes your ability to sign in and your personal account information. It does not, by itself, erase the records the school or organization keeps about teams, rosters, and activities. Those records are addressed below.

7. What May Be Retained

Because Suite Athletics is used to run schools' and organizations' athletic programs, certain records you were part of are retained as part of the organization's records even after your account is deleted. These are kept as historical records and are no longer treated as an active account. Retained information may include:

• Messages, announcements, and other communications you sent to teams, programs, groups, or other users, together with the sender name attached to them. These become part of the school's or organization's communication records and are retained by the school or district even after your account is deleted, so team and group message history remains intact and attributable for recipients, administrators, and any safety or conduct investigation.
• Team, roster, and program membership records, including participation history and, for a parent or guardian, roster information for an athlete they managed. These remain part of the organization's roster and participation records so that team history is not lost when a coach, parent, guardian, or athletic director leaves.
• Family or guardian relationship records. A family link is retained as a historical record only; after deletion it no longer functions as an active guardian authorization and no longer receives notifications or communications.
• A limited internal record of the deleted account, consisting of the account's name, email address, and the date it was deleted. This is retained so that retained messages and records remain attributable and so administrators can respond to safety, conduct, legal, or recordkeeping needs after the account is gone.
• Legal compliance
• Security and conduct investigations
• Backup and recovery
• Dispute resolution
• School or organization recordkeeping
• Attendance, participation, registration, or administrative records
• Enforcement of Terms, policies, or safety procedures
• Technical logs or audit records

Some information may remain visible in backups, audit logs, administrator records, or historical organization records for a limited period or as required by law, policy, or operational necessity.

8. Timeline

Account deletion initiated in the app takes effect immediately. Deletion requests submitted by email are generally reviewed and processed within thirty (30) days, unless additional time is needed for verification, technical reasons, legal reasons, or school/organization recordkeeping requirements.

9. Effect of Deletion

Deleting an account may remove your access to teams, activities, registrations, schedules, documents, and other App features.

Messages, announcements, and communications you previously sent to teams, programs, groups, or other users are not deleted. They remain part of the school's or organization's records and stay visible to the recipients and administrators so that group and team communication history is preserved.

Deletion may not remove records maintained by schools, teams, clubs, or organizations outside the App.

Contact Information

Questions may be directed to:

Mohawkfoot Digital Studios

App development side of Mohawkfoot Holdings LLC

Email: support@suiteathletics.org